Customer Service

We are committed to giving you the best customer service possible. If at anytime you are dissatisfied with our service or products please email us at burston@burston.com or call us toll free at 1-800-653-1375 and give us the opportunity to rectify the situation. As always we appreciate your business and welcome you to visit our website often, as we are continually adding new products.

 

Our website uses SSL Security for Web Transactions When you click Check Out, you enter a secure area of the camarocollection.com web site. Most browsers indicate security by a closed padlock or an unbroken key in your status bar.

 

At that point, every communication between your browser and our server is encrypted. That means your sensitive personal information -- your name, address and credit card number -- is not traveling over the Internet in an easy-to-read format. Instead, using a sophisticated encryption technique (SSL - 'Secure Sockets Layer', the industry standard encryption technology for online transactions), your browser is disguising that information and sending it to our server, which knows how to decrypt the message.

 

Order Confirmation

When you place an order, a confirmation of your order will be emailed to you at the email address that you gave us. Should you have any questions about your order, please email us and please include your original order number and order date in your email.

 

Shipping Charges

Shipping and handling for shipments within the United States are based on the merchandise total of each order shipped to a single address. For orders over 20 lbs. there may be additional shipping; however, we will notify you in advance if this is the case. Prices below are for continental USA shipments only. Alaska, Hawaii, Puerto Rico, and all other non-continental USA locations - Call 800.653.1375 for a shipping quote.

 

Shipping, Handling and Insurance 

$40.00 or less $8.95
$40.01 to $100.00 $13.95
$100.01 to $200.00 $16.95
$200.01 to $300.00 $18.95
$300.01 and over 10% of merchandise total

 

Delivery Times

All in-stock orders are shipped within 24 hours of receipt and delivered within 7 business days for U.S. orders except during the peak holiday season between November 20th and December 25th. For international orders delivery time depends on the shipping method used. See International Orders for more information. Orders placed during the weekend will be processed on Monday, except for the week of year end inventory when our shipping department is closed.

 

Refused Shipments

Shipping and handling charges on refused shipments are the responsibility of the customer.

 

Out of Stock Items

Sometimes there may be an item that is temporarily out of stock. We try to ship these items within 7 - 14 business days. There will be no charges made until the item is available to ship.

 

International Orders

We use the most cost effective way to ship internationally, which includes United States Postal Service and UPS. Shipping charges are based on the shipping method used, the destination of the package and the weight of the package. Each international customer will be contacted prior to processing with all shipping information. Please allow 6-8 weeks for USPS Surface, 2-4 weeks for USPS Air and 1-2 weeks for UPS. Customers are responsible for all shipping, insurance and customs fees, and assume responsibility for any lost shipments to countries that do not allow us to insure packages.

 

Returns and Exchanges

If you are not 100% satisfied with any regular-priced item, you may return it, in re-saleable condition, within 30 days from date of purchase for a refund or replacement. We will credit original payment method less shipping and handling charges. Please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number at 1-800-653-1375. A Return Merchandise form may be downloaded here. Please allow 10-14 business days for returns to be processed.

 

Special Promotions and Promo Codes

Join our email list to receive notice of special promotions and promo codes. We respect your privacy and do not share your personal information with other parties except as required to complete the placement of your order with select vendors.

 

Promotion Restrictions

Be sure to note the restrictions associated with a promotion. Promotions may be limited to purchases from participating brands, a specific group of products or a minimum order price. Additional exclusions may apply to outlet items, automotive accessories and other already-discounted items. All promotions are available for a limited time during the indicated dates and only while supplies last. Contact Customer Service at 1-800-653-1375 for details.

 

GM Disclaimer

This site is owned and operated by Burston Marketing, Inc. and is not affiliated with General Motors Holdings LLC, its subsidiaries or affiliates (“GM”). Any information collected on this site is subject to and governed by Burston Marketing's privacy statement and terms and conditions.

 

*GM Accessories Disclaimer

This product has not been designed, manufactured, tested, or validated by General Motors LLC ("GM"). The manufacturer (and not GM) is responsible for all aspects related to, resulting from, and involving this product including (without limitation) quality, safety, warranty, liability, and performance. All questions about this product shall be directed to the manufacturer.